FAQ

illumobile Online Help
If you have questions about our online system, please email support@illumobile.net. Frequently asked questions are provided below for your convenience.


Registering and Logging In

Q: How do I create an account and start advertising?
A: Users can create an account and broadcast content to our network by completing the account creation form .

Q: How do I reset my password?
A: Registered users can reset their password by completing the password reset form.

Q: How do I change my password?
A: Registered users can can their password after logging in by completing the password change form.


Creating and Uploading Content

Q: How do I create content with your online system?
A: Users create content by either uploading their content, referencing content from another website, or building content with our online ad creator.

Q: What type of content may I upload?
A: Users can upload video and graphical content in all popular file formats, including Flash, MPEG, AVI, Quicktime, JPEG, GIF, BMP, and PNG.

Q: Why am I receiving a "Unable to save file. Please try again." message?
A: This message indicates that either the file you are uploading is too large or the system is timing out becasue your Internet connection is too slow. Try reducing the size of the content by reformatting or uploading at a later time.


Advertising with illumobile

Q: What are dimensions of your advertising spots?
A: illumobile offers two advertising areas, the Metro and Community Ad Spots. The Metro Spot is 864 pixels high by 1024 pixels wide, and the Community Spot is 768 pixels high by 540 pixels wide.

Q: How often will my advertisement be displayed?
A: Your advertisement is displayed depending upon the spot chosen. Metro Ads are cycled once every two minutes while Community Ads are cycled once every three minutes.

Q: How does illumobile calculate the total cost of my advertising campaign?
A: Your campaign will be billed based on the following four factors: 1) the number of displays selected; 2) the duration of your advertisement, i.e., 10, 20 or 30 seconds; 3) the duration of your campaign, e.g., one month; and 4) the particular advertising spot, i.e., Community or Metro Spot, chosen. Each advertising spot has a rate which represents a ten second advertisement per display per day. illumobile uses this rate to calculate the total cost of your campaign.

Q: What is the current cost for each advertising spot?
A: Currently, the Metro Ad Spot costs $200 per month per disaply and the Community Ad Spot costs $80 per month per display.